Cancellations, Returns Policy, and Procedures
We work very hard to provide you with highest quality products at the lowest possible price. However if for any reason you are unhappy with your purchase, please see the following guidelines.
Cancellations and Returns
Distance selling regulations only apply to your order if the goods have not been custom made to your specification, if you have not had a visit from our internal designers, or if you have not examined the product in one of our showrooms. We are unable to make any amendments on any customised and bespoke furniture orders. If Distance Selling regulations do apply, you may cancel your order by contacting the after sales team, within 7 days of receiving your confirmation email, or within 7 days beginning with the day after the date of delivery. If after cancelling the furniture purchased via Distance Selling has been delivered, it must be kept in good condition for collection by our nominated collector. A charge of up to 20% of the price of furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, your location, and complexity of removal. Due to hygiene reasons, mattresses cannot be returned once packaging has been opened unless confirmed defective or mis-described by a FurnitureRoad.co.uk inspector.
Defective and Damaged Products
It is your responsibility to check and immediately report to the after sales team any damage or defects to products on delivery. No liability will be accepted for visible damage not reported within three days of delivery. Our after sales team will arrange for your furniture to be inspected. Upon inspection, if your furniture are found to be defective or damaged, we will at our discretion attempt to restore the product or offer a replacement as soon as reasonably possible. No collection fee will apply to goods returned due to defects or damage.
Once the goods you wish to return has been received by us, a refund for the agreed amount will be made to the original method of payment. Please allow 14 days from return for this process to be complete.