TERMS & CONDITIONS
Our website (furnitureroad.co.uk) is owned and operated by Acil Group Limited, a company incorporated in England with registered number 7304985 and whose registered address is 30 A/B Nobel Road, Edmonton, N18 3BH, London. This is the user agreement that governs your use of this website and the provision of the services we provide you. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at any time without further notice. If we do this, we will post the changes to these website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the website after any such changes constitutes your acceptance of the new website terms. It is your responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Please the take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use of our website and the services we provide you. You will be asked to check a box that states you’ve agreed to our terms and conditions on the check out page. Prevailing laws for settling dispute will be based on the location of the company headquarters addressed above.
Description of products
All products available for purchase are described on their specific product page on our website. We always try to represent as accurately as possible every characteristic of the products via photography and copy points provided by our designers and manufacturers.
We have a policy of continuous product development so we can provide you with what we consider the best design at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice. Before ordering, we thus invite you to have a close look at the product description and characteristics: we choose them with care in order to provide you with the best offer in the market, but every product is different and you have to make it yours.
We do our best efforts to provide you with the best images and description, but unfortunately cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.
Even if not always mentioned, some self-assembly may be required on certain products.
The products displayed on our website (www.furnitureroad.co.uk) are on sale for a specific sales period that is clearly notified on the product page. Nonetheless, so as to give you access to the best possible choice of products, the popular ones might be promoted for an extended period of time. During the whole sales period process, we do group orders together. Consolidating orders enables us to bring you the best possible price and enables manufacturers to order and process best quality raw material at an affordable rate.
Our very specific made to order manufacturing model supposes that most of the products might be ordered to the supplier after the end of sales period. The purchased products are manufactured after the order has been placed and after the sales period has expired. This is our very personal way of bringing you the best possible price for the best possible design. Our product is being manufactured in Turkey therefore approximately it may take 7-9 weeks to delivery the product you purchased from us.
If an order is delayed or is unable to be placed to the factory for any reason (lack of interest and of orders for the product, manufacturing process trouble, quality control issue, or other quality or manufacturing issues), we would do our best to notify you. Should our selected manufacturer decide they are unable to produce a specific product matching our quality standards, we would remove it as fast as possible from our website. Should you have placed an order for that specific product, you would be notified by email of the situation, your order would be cancelled and your money would be refunded.
All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions. Your order becomes binding once we have accepted it. It is your responsibility to check that all details of your order, such as specifications, measurements, dimensions, product features, access and delivery, are correct and suitable to your requirements prior to placing your order.
All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes. These do not include any delivery costs in England, or possible special or extra charge. There is no additional prices will be added upon checkout before making payment and appear in your order confirmation page. Our delivery and assembly are completely free for our customers.
Please note we also reserve the right to change prices at any time without notice.
We try our best to indicate the best comparable prices for each specific product. These comparison prices refer to market prices benchmarked for identical or comparable items. They are only estimated prices, and always depend on quality of raw material used, attention paid to the finishing of the products, retailing location and other issues.
Should you have any questions or comments, please do not hesitate to contact us.
Purchase of products
Your order represents an offer to us to purchase a product, which is accepted by us once we have sent you an email order confirmation. Any products on the same order, which we have not confirmed in an order confirmation email, do not form part of that contract. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.
Orders are placed and received exclusively via the Internet and processed by furnitureroad.co.uk which is a sister company of Acil Group Ltd.
Before ordering from us, it is your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely into your room of choice, and that they fit in that room, can be transported through the front door of your flat or room, stairs and doorways, and any other issues that could make the delivery more complicated or impossible to process. Up-to-date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item.
All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for missed delivery because of wrong delivery address or an inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.
You can cancel your order 14 days after purchased. We would then refund you the amount paid by you for the product(s). Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery and you will be liable for collection costs. See our Returns Policy and Procedures below for more information. If you would you like to change the delivery address, notify change in a phone number or any other special requirements, please Contact Us or go to My Account. Any change to the order contract will have to be approved by furnitureroad.co.uk so we can advise you if the change(s) can be done and what would be the additional costs, if any.
Your debit or credit card is charged for the whole amount of the order when the order is created. Furnitureroad.co.uk uses one of the most powerful security systems on the Internet, a Secure Socket Layer (SSL) reinforced by an encryption process in order to protect all significant data related to payment.
We require payment in full before dispatch of Goods.
We will contact you as soon as possible to advise you of your estimated delivery date and at this time the balance of any monies due will be payable. Only once we have received the balance of any monies due in cleared funds, will we be able to confirm your actual delivery date.
A credit card and necessary information is needed for payment. All orders are paid only through PayPal account or by credit cards issued by companies listed on the payment page.
The sale will be submitted for processing as soon as you click on the “confirm” button. You will then receive an email from us to confirm the sale, availability of the product, and expected average delivery date.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding? Or suspending any transaction after processing has begun.
For all purchases we will contact you to arrange a delivery date when the furniture has been received into our warehouse, if it is not already in stock.
We deliver to anywhere in the UK. We do not currently deliver outside the UK. There is no delivery charge. Delivery is completely free for everywhere in the UK.
Delivery lead-time may vary depending on the products ordered. Our on-demand production model makes it vary from 7 to 9 weeks on average, also depending on the quantity of orders and on the vessel availability. If you customize your product it may take up to 12 weeks. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes.
If you are unable, for whatever reason, to take delivery of your Goods on the confirmed delivery date, we will charge you 10% of the value of your order for any subsequent deliveries
If we accidentally damage Goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the Goods or the value thereof. Refunds can only be made to the original card of purchase
The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty or misdescribed Goods. These rights are not affected by the warranty.
For the purpose of this clause the warrantor is furnitureroad.co.uk, registered address: 1A Turnpike Parade, London, N15 3LA
All furniture carries a 2-year frame and construction warranty against faulty workmanship and/or faulty materials. Cushion fillings and coverings are warrantied for one year from the date of delivery.
Warranties may not be assigned to a third party.
These warranties do not cover fair wear and tear, neglect, abuse or misuse of your Goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
Claims Under Warranty
In the event of a claim under warranty occurring, please contact us by phone, on 0800 876 66 61, or by e-mail at firstname.lastname@example.org
We will endeavor to repair the defective Goods. That repair might be charged from you. If there is a manufacturing fault we do repair for free of charge. If the manufacturing fault is cannot be repaired, it is possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund. Refunds can only be made to the original card of purchase.
We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered Goods, over and above the value of the Goods themselves. This does not affect your statutory rights.
Our warranties are limited to Goods sold and retained in the United Kingdom, and used solely for Domestic Purposes.
Furnitureroad.co.uk is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act. We do not store financial and personal information provided to us in the payment process, nor do we share such information with 3rd parties
Rights of Third Parties
For the purpose of the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.
Data Protection Act 1998 and Privacy
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.
Protecting your privacy. In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms. We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.
Our safe shopping guarantee
Whenever you provide us with personal information, we offer the use of a secure server. The information you send us regarding your purchase will be encrypted. This makes it extremely difficult to read even if it is wrongly intercepted.
Still prefer not to order via the Internet?
If you would prefer to order by phone, please feel free to call us on 0800 876 66 61
The following terms and conditions in this clause, apply only to purchases made through the Internet/Web.
All our furniture from are made to your exact specifications and therefore cannot be cancelled once we have accepted your order.
In respect of all other purchasers you have the right to cancel your order up to 14 days after the purchased date.
Should you require a refund or you have any other query or complaint, please contact furnitureroad.co.uk customer service team. Our head office is 1A Turnpike Parade, London, N15 3LA. Registered in England 7304985, VAT No. 998986601
The following clauses apply to our Internet Site and Internet/Web orders only:
We endeavor to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.
The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.
Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavors to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
We are entitled to refuse any order placed by you.
To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
We control and operate the web site from our offices within England. Accordingly the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between furnitureroad.co.uk and you the laws of England and Wales will apply at all times.
The above do not affect your statutory rights.
Should you wish to contact our customer service team, you can contact us through our online form, send us an email at email@example.com, or contact us on the phone: 0800 876 66 61 (Mon - Fri: 9am - 7pm). We'll be here to help!
RETURN POLICY & PROCEDURES
We work everyday to provide you with the best quality products at the best affordable price, and truly wish you will be pleased with the product you have order from our website. However if for any reason you are not, please follow the following instructions for returning items.
Any orders may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 35% restocking fee. This is entirely at our discretion.
Goods must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there is signs of wear and/or damage to the Goods.
How to process a replacement
We will ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please not this on the delivery form and contact us as soon as possible. All items and parts of items must be checked for any damage prior to assembly.
If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us as soon as possible to discuss a repair or replacement. We will ask you to send us a photo of any damage for our records to assist us in taking appropriate action. If your complaint appears valid we will arrange for collection of the item by our team, who will advise you of a proposed collection date. We will require you to take care of the item after you have taken delivery of it until it is collected, as it might be necessary to return it to the manufacturer. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement.
Please note that if you changed your mind about the product(s) and want to return your item provided you notify us within seven days of receipt and take good care of the item(s) before returning it to us, you will get a full refund for the item(s). However, you will be charged for the collection costs of %15 of your invoice amount.
When purchasing a product on Furniture Road, you can only use one promotion code per order. Furnitureroad have rights to cancel or amend the offer at any time. This offer is only available for online purchases.
This offer is only available when the customer spends £500 or more on the first order. Register and order information must match to get the discount voucher. Furnitureroad have rights to cancel or amend the offer at any time.
FurnitureRoad Social Network Promotion Code
This offer is only available when the customer spends £1000 or more on the first order. Register and order information must match to get the promotion voucher. Furnitureroad have rights to cancel or amend the offer at any time.
General Terms relating to website use
The following terms apply to your general use of our website:
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our website, and, save for our users content (where we are licensee), in the material published on it. Copyright laws and treaties around the world protect those works. All such rights are reserved. You may print off one copy and may download extracts of any page(s) from our website for your personal reference and you may draw the attention of others within your organization to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
. - All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
. - Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
. - This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards.
If you wish to make any use of material on our website other than that set out above, please contact us.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.